Terms of Services

1. Disclaimer for Beauty Services

Clients are required to disclose, at the time of booking, any of the following:

  • Health conditions or limitations

  • Allergies

  • Physical ailments

  • Pregnancy status

Additionally, clients must immediately notify our estheticians of any discomfort experienced during the treatment. This allows us to tailor services for your safety and well-being.

2. Acceptance of Terms

By visiting our website and/or purchasing a service or product from us, you engage in our “Service” and agree to be bound by these Terms of Service. This includes all additional terms, conditions, and policies referenced herein or linked via our site.

These Terms apply to all users of the site, including but not limited to:

  • Browsers

  • Vendors

  • Customers

  • Merchants

  • Contributors of content

Please read these Terms carefully before using our website or services. If you do not agree with these Terms, you should not access the website or use our services.

3. Updates to Terms

We may revise or update these Terms of Service at any time by posting changes to our website. It would be the browser’s responsibility to check this page periodically. Continued use of the site after changes are made constitutes your acceptance of those changes.

4. General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time for the well being of our staff and business.

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or website content without our express written permission.

5. Accuracy, Completeness & Timeliness of Information

Information on our site may not always be accurate, complete, or current. It is provided for general informational purposes only and should not be solely relied upon.

We reserve the right to:

  • Modify the content of our site at any time

  • Not be obligated to update any content

It is the browser’s responsibility for monitoring updates or changes to the site.

6. Modifications to Services and Prices

  • Prices for products and services are subject to change without notice.

  • We reserve the right to modify or discontinue any service, product, or content at any time without liability to you or any third party.

7. Service Availability

  • Some services may only be available online and in limited availability.

  • We reserve the right to:

    • Limit sales to any person, region, or jurisdiction

    • Charge a non-refundable deposit for clients who often (3 times or more) no-show or have last minute (less than 48 hours) cancellations.

    • Discontinue any product or service

Any offer on the website is void where prohibited.

8. Service Quality & Guarantees

We do not guarantee that:

  • Products, services, or information will meet your expectations but we will do our very best. Please voice out all concerns before and during the service so we can best cater to your needs and preferences.

  • Any errors and areas of improvement in the Service will be corrected if enough lead time/notice is given.

9. Indemnification

You agree to indemnify, defend, and hold harmless The Face Place, its subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including legal fees — arising from:

  • Your breach of these Terms

  • Violation of any law

  • Infringement of third-party rights

10. Eyebrow Embroidery Treatment Policy

Each eyebrow embroidery treatment includes two sessions:

  1. Initial procedure

  2. Follow-up (touch-up) session

Touch-Up Policy

A complimentary touch-up is included and must be booked:

  • within 4 weeks after the initial treatment

11. Medical Contraindications

You are responsible for knowing your own health status. If in doubt, consult your doctor before undergoing treatment.

Conditions That May Require Clearance or Restriction:

  • Pregnancy/Nursing: Best to delay treatments or notify staff to receive modified services.

  • Accutane/Retin-A: These can thin the skin. Doctor clearance recommended.

  • Prescription Strength Medications: May affect skin and pigment retention.

  • Blood Thinners (e.g. aspirin, ibuprofen, herbal supplements): May increase bleeding and reduce pigment retention.

  • Autoimmune Diseases: Doctor clearance required.

  • Blood Disorders: May affect pigment implantation.

  • Herpes Simplex (Cold Sores): Must be managed prior to treatment (e.g. Valtrex).

  • Keloid/Hypertrophic Scarring: Increased risk of tattoo-related scarring.

Conditions That Require Waiting Periods:

  • Recent Eye Surgery: Wait 6 months post-op for any eye-related procedures.

  • Recent Scars from Surgery or Injury: Must be fully healed for at least 1 year.

  • Retin-A/Retinol Use: Must be stopped 7 days prior and avoided for 30 days post-treatment.

  • Botox/Fillers: Inform us so we can adjust treatments accordingly.

Skin Conditions:

If you have any active blemishes, cold sores, irritation, or moles in the treatment area, the treatment may be postponed.

12. Cancellation & Refund Policy

  • Cancellations/Rescheduling: Must be made at least 48 hours (2 days) in advance.

  • No Refunds: Missed or late-cancelled appointments will be considered redeemed and are non-refundable.